PLACING ORDERS
PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CANCELLED OR CHANGED.
WE DO NOT SHIP TO PO BOXES. PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.
ALL ORDERS WITHIN AUSTRALIA INCLUDE GST IN THE SALE PRICE
INTERNATIONAL SHIPPING - ALL INTERNATIONAL ORDERS WILL SHIP STANDARD ECONOMY AIR. SHIPPING METHOD CAN NOT BE CHANGED. PLEASE ALLOW 4-5 BUSINESS DAYS FOR INTERNATIONAL ORDERS TO BE PROCESSED.
IIKANJI COLLECTS PAYMENT FOR ALL ITEMS PURCHASED ON PRE-ORDER AT THE TIME THE ORDER IS PLACED.
ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.
WE ARE UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.
YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL, CONTAINING A TRACKING NUMBER, ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER. FOR ADDITIONAL INQUIRIES ABOUT THE STATUS OF YOUR ORDER, PLEASE EMAIL ACCOUNTS@IIKANJI.COM
IF YOU HAVE PURCHASED ROUTE PROTECTION YOU MAY FILE A CLAIM THROUGH ROUTE. TO REPORT AN ISSUE PLEASE VISIT YOUR EMAIL CONFIRMATION AND FOLLOW THE STEPS BELOW:
1. OPEN YOUR EMAIL FROM ROUTE
2. IN THE EMAIL, COPY YOUR ROUTE ORDER ID INTO THE REQUIRED FIELD AND THEN CLICK 'RESOLVE AN ISSUE'
3. IN THE FORM, YOUR EMAIL ADDRESS AND ORDER NUMBER WILL PRE-POPULATE
4. CHOOSE ISSUE WITH YOUR ORDER (LOST, STOLEN, OR DAMAGED)
5. ADD DESCRIPTION
6. CLICK SUBMIT