PLACING ORDERS

PLEASE NOTE THAT ONCE AN ORDER HAS BEEN PLACED IT CANNOT BE CANCELLED OR CHANGED. 

 

ORDERS

 

IIKANJI OFFERS FREE STANDARD SHIPPING within australia ON ORDERS over the value of $200 excluding SHIPPING. WE DO NOT SHIP TO PO BOXES. PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

 

SALES TAX

all orders within australia include GST in the sale PRICE


INTERNATIONAL SHIPPING - ALL INTERNATIONAL ORDERS WILL SHIP EXPRESS COURIER (AIR). SHIPPING METHOD CAN NO BE CHANGED. PLEASE ALLOW 4-5 BUSINESS DAYS FOR INTERNATIONAL ORDERS TO BE PROCESSED. 


PREORDER

IIKANJI COLLECTS PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME THE ORDER IS PLACED.

ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.

WE ARE UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.

ORDER STATUS

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL, CONTAINING A TRACKING NUMBER, ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER.  FOR ADDITIONAL INQUIRIES ABOUT THE STATUS OF YOUR ORDER, PLEASE US OUR  CONTACT US FORM.


ROUTE PROTECTION SHIPPING INSURANCE


IF YOU HAVE PURCHASED ROUTE PROTECTION YOU MAY FILE A CLAIM THROUGH ROUTE. TO REPORT AN ISSUE PLEASE VISIT YOUR EMAIL CONFIRMATION AND FOLLOW THE STEPS BELOW:


  1. OPEN YOUR EMAIL FROM ROUTE
    2. IN THE EMAIL, COPY YOUR ROUTE ORDER ID INTO THE REQUIRED FIELD AND THEN CLICK 'RESOLVE AN ISSUE'
    3. IN THE FORM, YOUR EMAIL ADDRESS AND ORDER NUMBER WILL PRE-POPULATE
    4. CHOOSE ISSUE WITH YOUR ORDER (LOST, STOLEN, OR DAMAGED)
    5. ADD DESCRIPTION
    6. CLICK SUBMIT