RETURN POLICY

Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law. IIKANJI has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally. 

  • Items purchased online must be returned via CONTACT US form
  • Items purchased from a IIKANJI authorised partner, must be returned to the store of purchase. 

We will allow a change of mind return for refund or exchange, provided that the item in question is: 

  1. An item purchased at IIKANJI.com – this excludes items with final sale disclaimers.  
  2. Returned within 15 days of purchase 
  3. In original purchased condition with tags attached 
  4. In original & undamaged packaging 
  5. Has not been worn 
  6. Free of any odours or fragrances
  7. Not underwear or socks; and eyewear 
  8. Not damaged in any way 

All Items with a ‘Final Sale’ disclaimer cannot be returned for change of mind reasons. 

We're happy for you to try on clothing to see if it fits, for hygiene reasons you must wear your own underwear underneath the garment. 

**IMPORTANT** - IIKANJI takes no responsibility for returned items that do not reach us or are damaged in transit. Please take care in wrapping your return item/s safely and securely. 

Please note, all returns must be shipped via Australia Post, there is no customer access at our warehouse. 

EXCHANGE 

If you wish to change your item for another size, you may do so via our CONTACT US form. After submitting your exchange via the return portal, we recommend posting your items back at your earliest convenience. 

Your selected exchange item will not be reserved until your return parcel is in transit. Should you delay posting your items back to us for any length of time, we cannot guarantee that the item you have selected will still be available. 

Once you have dropped off your exchange item with Australia Post, we will organise for your replacement item to be shipped to you right away. 

REFUND 

We are happy to offer a full refund on all full priced items, excluding underwear, socks and eyewear, for up to 15 days from purchase provided the items meet the above requirements. 

Once we have received your return, we will assess your returned item/s to ensure they comply with our returns policy. Refunds will be processed within 10 business days. Refunds will be credited back into the original account of payment. 

Item/s that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied. 

Final Sale Items 

All items marked with a final sale disclaimer cannot be returned for change of mind reasons. No returns or exchanges will be accepted on final sale items, unless covered under our Warranty Policy. 

Once we have received and confirmed the returned products comply with our returns policy, refunds will be processed within 10 working days. Refunds will be credited back into the original account of payment. 

If you have selected to exchange your item, your new order will be shipped upon receipt and inspection of your exchange item. 

How do I make an online return? 
You can submit your return via our CONTACT US form. 

How do I make a return if I have moved overseas? 
We offer free returns within Australia. If you would like to organise an international return, please contact our customer care team support@IIKANJI.com to organise. Please note; return shipping cost will apply to international returns, unless your return is under Warranty Policy. 

When will my purchase be refunded? 
We will process your refund as soon as we’ve received and inspected your return and confirmed it complies with our returns and exchange policy. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 7-10 business days depending on your bank. 

I think my item might be faulty on arrival? 
Our change of mind policy applies in addition to, and does not affect your rights, under the consumer guarantees which apply under the Australian Consumer Law. If you believe that you have received a faulty item, please submit a request under our warranty for return or exchange via our CONTACT US Form