Privacy Policy
1.PRIVACY STATEMENT
IIKANJI Group Pty Ltd (ABN 49 671 431 682) and its related bodies corporate (together, IIKANJI, we, us and our) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principals (APPs). This privacy Policy sets out how we collect, use, disclose, and protect personal information.
1. COLLECTION OF PERSONAL INFORMATION
1.1 We may collect personal information directly directly from you when you:
- Place an order or purchase products.
- Sign up to our newsletter or promotions.
- Contact us by email, phone, or social media; or
- Use our website and related services.
1.2 The personal information we may collect includes your:
- Name, Address, and contact details.
- Payment and billing details.
- Order history; and
- Preferences and communications with us.
1.3 We may also collect information automatically through cookies and similar technologies when you use our website.
2. USE OF PERSONAL INFORMATION
2.1 We collect and use your personal information to:
- Process and fulfil your orders.
- communicate with you regarding your purchases, accounts, or enquiries.
- Provide customer support.
- Send you marketing communications (if you have consented or are otherwise permitted by law).
- Improve our products, services, and website functionality.
- Comply with our legal obligations.
3. DISCLOSURE OF PERSONAL INFORMATION
3.1 We may disclose your personal information to:
- Service providers such as Shopify, Klaviyo ,PayPal, and shipping carriers.
- IT and data storage providers.
- Professional advisers (Lawyers, accountants); and
- government agencies, regulators, or law enforcement where required by law.
3.2 Some service providers may be located overseas, including in the United States, Canada or other countries. By using our services, you consent to such overseas disclosures.
4. COOKIES AND ANALYTICS
4.1 Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and deliver targeted advertising.
4.2 You may choose to disable cookies through your browser settings, although some features of the site may not function properly as a result.
5. DATA SECURITY
5.1 We take responsible steps to protect your personal information from misuse, interference, loss and unauthorized access, modification, or disclosure.
5.2 While we take these precautions, no data transmission over the internet can be guaranteed as fully secure.
6. ACCESS AND CORRECTION
6.1 You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
6.2 We will respond to your request within a reasonable time and in accordance with the Privacy Act.
7. YOUR RIGHT
7.1 Under the Privacy Act, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate, incomplete, or outdated information.
- Opt out of receiving marketing communications; and
- Make a complaint if you believe your privacy has been interfered with.
8. COMPLAINTS
8.1 If you wish to make a complaint about how we handle your personal information, please contact us at privacy@iikanji.com
8.2 We will investigate your complaint and respond within 30 days.
8.3 If you are not satisfied with our response, you may contact the office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
9. CONTACT US
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us:
IIKANJI Group Pty Ltd
Email: privacy@iikanji.com
Address: 32 Centre Rd, Bentleigh, VIC 3204, Australia
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be available on our website. The policy was last updated September 2025.